Hi,
Could it be due to your version of OpenGL or use of a virtual machine?
If mrinfo and other commands that don’t use graphic process work it likely means there’s nothing wrong with mrtrix but only with the system graphics requirements.
You may have seen this similar thread and the link in @jdtournier 's answer:
https://community.mrtrix.org/t/accessing-mrview-qopenglwidget-failed-to-create-context/
Charly